Frequently Asked Questions
Find answers to common questions about our platform.
How can we help you?
This platform is designed to help catering vendors manage bookings, create proposals, and streamline interactions with clients. Vendors can showcase their services, respond to booking requests, and manage payments with full transparency.
To register, visit our registration page. You don't need create a profile with lots of information but you do need to provide details about your location/s when you decide to create one.
That's the best part! Everybody that register starts on the Free Tier, on the Free Tier you can create 1 Location with Menu and also receive Booking Requests. After you have tried out services you upgrade your membership to Buffet or Feast.
After logging in, navigate to the "Booking Requests" section on your dashboard for your Location. You'll see all your Booking Requests with their current status.
Review the request details, including event date, guest count, and preferences. You can either send a proposal or decline the request if it’s not a fit for your services.
If a client cancels, our refund and cancellation policies will apply. Check the Terms & Conditions section for more details.
Log in to your dashboard and navigate to the "Financials" section. You’ll find detailed reports on your earnings, past events and taxes.
Click on the "Forgot Password" link on the login page, and we’ll send you an email to reset your password.
You can reach out to our support team by clicking on the "Help" button in your account or by emailing Support.